Vendor Customer Support

This support page is for users who are an employee of an agency contracted by the government (support contractors and vendors). If you are an employee of a government agency (military/civilian), visit Government Customer Support.

For questions or issues regarding account access, payments and invoicing, or contracts, follow the instructions provided for the best support.

Contact our Help Desk for all other issues.

Account Access and Administration Support

Contact your Account Administrator for help with:

  • Resetting a password
  • Resetting a certificate
  • Viewing or editing profile information
  • Activating or deactivating users
  • Administering location codes
  • Looking up group names
  • Looking up Account Administrator (GAM/CAM) information
  • Managing group structure
  • Using activation reports
Find My Account Administrator

Payment and Invoicing Support

To check the status of a payment, contact your Contracting Officer or follow these steps:

  1. Log in to PIEE
  2. Navigate to Wide Area Workflow (WAWF)
  3. From the History folder, validate your invoice, receiving report, combo, or voucher is in "processed" status
  4. Access the myInvoice module. Run a payment report for the associated CAGE Code (Reports > Status and Date Report, or Reports > Payment Report).
  5. Or, contact the payment center (Find your payment center in the PIEE application by navigating to WAWF > Lookup > Pay DoDAACs)

Contract Support

Contact your Contracting Officer for help with:

  • Questions or concerns with contract information
  • Checking the status of a payment request

Find your Contracting Officer on the front page of your contract.

PIEE Training and Documentation

If you need help with a specific application within PIEE, visit Web Based Training for extensive documentation for all of PIEE including:

  • Training videos
  • Demos
  • Workflows
  • How-to guides
  • Role types and descriptions
Go to Web Based Training

Help Desk

Contact our Help Desk for issues not listed above.

Please note, our Help Desk cannot take any action on your WAWF documents.

* Urgent or time-sensitive issues should not be submitted via email.

* Logon issues such as activation or password reset should not be submitted via email.

* If inadequate information is provided in an email, the Help Desk may not be able to provide a response.

* Emails will be processed in the order in which they are received.

1-866-618-5988

Email: disa.global.servicedesk.mbx.eb-ticket-requests@mail.mil

Help Desk Hours
Monday - Friday, 06:30 – 24:00 EST