Duty Free Entry (DFE) - Web Based Training
 

  General Functions

Dashboard

The Dashboard is the default landing page for DFE users. Users can access different documents available for reviewing, editing, or viewing. Each user role has tables to access DFE documents; details for each are below.

Open Entitlements and Certificates on the Dashboard by clicking the Entitlement/Certificate Number hyperlink. The DFE documents display to the user.

Roles and their Dashboard Tables:

DFE - Vendor

Entitlements - Draft

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date

Entitlements - Returned

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date

Entitlements - Approved/Denied

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date
  • Status

DFE - Contracting Officer

Entitlements - Draft

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date

Entitlements - Returned

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date

Entitlements - Approved/Denied

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date
  • Status

Entitlements - Pending Approval

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date
  • Status

DFE - Standard User

Certificates - Pending Approval

  • Certificate Number
  • Contract Number
  • Delivery Order Number
  • Entry Control Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Submit Date

DFE - Admin User

Entitlements - Pending Approval

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Submit Date

Certificates - Pending Approval

  • Certificate Number
  • Contract Number
  • Delivery Order Number
  • Entry Control Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Submit Date

Certificates - Returned

  • Certificate Number
  • Returned By
  • Date Returned
  • Remarks

DFE - View Only

Entitlements Updated in Last 30 Days

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date
  • Status

Certificates Updated in Last 30 Days

  • Certificate Number
  • Contract Number
  • Delivery Order Number
  • Entry Control Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Last Action Date
  • Status

DFE - Customs Broker

Customs Brokers only access DFE through tokenized emails and will not have a dashboard available.


Status List

Entitlement Status List

  • Draft
  • Pending Approval
  • Rejected
  • Completed
  • Deleted
  • Returned

Certificate Status List

  • Draft
  • Pending Approval
  • Rejected
  • Completed
  • Deleted
  • Returned

How to Search for Documents in DFE

Search Entitlements

All registered DFE users can use the document Search in the Duty Free Entry (DFE) application. DFE has an Entitlement Search and a Certificate Search.

DFE Entitlements Search Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Select Search Entitlement under the DFE navigation section or use the document tables on the Dashboard.
  4. Find the Entitlement and click the Entitlement Number hyperlink to open the document.

Search Criteria

Use the Entitlement Request Search page to find Entitlements in DFE.

Search Criteria:

  • Contract Number (with parameters Starts With / Equal to / Is Null / Not Null)
  • Delivery Order Number (with parameters Starts With / Equal to / Is Null / Not Null)
  • Contractor CAGE
  • Entitlement Number (with parameters Starts With / Equal to / Is Null / Not Null)
  • Contractor Name (with parameters Starts With / Equal to / Is Null / Not Null)
  • Contracting Officer DoDAAC
  • Date Submit From (with parameters Greater than or equal to / Greater than / Equal to / Less than or equal to / Less than / Is Null / Not Null)
  • Date Submit To (with parameters Less than or equal to / Less than / Equal to)
  • Status
  • Date Completed From (with parameters Greater than or equal to / Greater than / Equal to / Less than or equal to / Less than / Is Null / Not Null)
  • Date Completed To (with parameters Less than or equal to / Less than / Equal to)
  • Requested Response Date From (with parameters Greater than or equal to / Greater than / Equal to / Less than or equal to / Less than / Is Null / Not Null)
  • Requested Response Date To (with parameters Less than or equal to / Less than / Equal to)

(Status Dropdown)

  • Draft
  • Pending Approval
  • Rejected
  • Completed
  • Deleted
  • Returned

Buttons:

  • Search
  • Download

NOTE: At least one search criterion is required to perform a search.

After entering the search criteria, click the Search button. The search results display on the same page.

Search Results

Search Results display below the Search Criteria and allow new searches without leaving the page. Locate the document and click the Entitlement Number hyperlink to open the Entitlement.

DFE Entitlement Search Results Columns:

  • Entitlement Number
  • Contract Number
  • Delivery Order Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Submit Date
  • Requested Response Date
  • Completion Date
  • Status

Search Certificates

All registered DFE users can use the document Search in the Duty Free Entry (DFE) application. DFE has an Entitlement Search and a Certificate Search.

DFE Certificates Search Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Select Search Certificate under the DFE navigation section or use the document tables on the Dashboard.
  4. Find the Certificate and click the Certificate Number hyperlink to open the document.

Search Criteria

Use the Certificate Search page to find Certificates in DFE.

Search Criteria:

  • Contract Number (with parameters Starts With / Equal to / Is Null / Not Null)
  • Delivery Order Number (with parameters Starts With / Equal to / Is Null / Not Null)
  • Contractor CAGE
  • Certificate Number (with parameters Starts With / Equal to / Is Null / Not Null)
  • Entry Control Number
  • Status
  • Contractor Name (with parameters Starts With / Equal to / Is Null / Not Null)
  • Contracting Officer DoDAAC
  • Date Submit From (with parameters Greater than or equal to / Greater than / Equal to / Less than or equal to / Less than / Is Null / Not Null)
  • Date Submit To (with parameters Less than or equal to / Less than / Equal to)
  • Date Completed From (with parameters Greater than or equal to / Greater than / Equal to / Less than or equal to / Less than / Is Null / Not Null)
  • Date Completed To (with parameters Less than or equal to / Less than / Equal to)
  • Requested Response Date From (with parameters Greater than or equal to / Greater than / Equal to / Less than or equal to / Less than / Is Null / Not Null)
  • Requested Response Date To (with parameters Less than or equal to / Less than / Equal to)

(Status Dropdown)

  • Draft
  • Pending Approval
  • Rejected
  • Completed
  • Deleted
  • Returned

Buttons:

  • Search
  • Download

NOTE: At least one search criterion is required to perform a search.

After entering the search criteria, click the Search button. The search results display on the same page.

Search Results

Search Results display below the Search Criteria and allow new searches without leaving the page. Locate the document and click the Certificate Number hyperlink to open the Certificate.

DFE Certificate Search Results Columns:

  • Certificate Number
  • Contract Number
  • Delivery Order Number
  • Entry Control Number
  • Contractor CAGE
  • Contractor Name
  • Contracting Officer DoDAAC
  • Submit Date
  • Requested Response Date
  • Completion Date
  • Status

Download Search Results

DFE has a Download Search Results feature available to all DFE users that exports the current Search Results, including all columns and rows returned as part of the table, to an Excel file for offline reference.

DFE Download Search Results Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the ‘DFE’ icon.
  3. Select a respective document Search/Create option under the DFE navigation section.
  4. Find the Entitlement or Certificate; refer to the Search training for more information.
  5. Review the Search Results to ensure it is the correct results.
  6. Click the Download button.
  7. An excel file will begin downloading; for example, file name "searchresults_1661276565764.xlsx".

NOTE: At least one search criterion is required to perform a search.

After entering the search criteria, click the Search button. The search results display on the same page.

Search Entitlement Training

Search Certificate Training


How to Save Entitlements and Certificates

DFE users can Save their work on documents during document creation or in the "Returned" status. When a user is reviewing/editing a DFE document and wants to continue their work later, they can save the current progress. Saving adds an entry to the History tab of the Entitlement or Certificate.

DFE Save Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Select a Search/Create option under the DFE navigation section or use the document tables on the Dashboard.
  4. Find the Entitlement or Certificate and click the Entitlement/Certificate Number hyperlink to open the document; refer to the Search training for more information.
  5. Review the DFE document information to ensure it is the correct document.
  6. Click the Save button.
  7. A Success message displays; during creation, the Entitlement/Certificate Number will generate and display at the top of the document.
  8. Use the Entitlement/Certificate Number to locate the document via the respective DFE Search or Dashboard.

NOTE: For more information on the DFE Document Search, refer to the DFE Search for Documents Training.

History tab information Separated by Role and time of action:

Role Action Taken
Action Date Status
First Name Last Name
Title Commercial Telephone
Email DNS Telephone
Comments

Delete DFE Documents

DFE has a Delete Document feature to purge documents in the "Draft" status; all DFE users that are able to create documents in the Draft status may use this feature. The Delete Document feature removes the document from the system and will not be visible in searches.

DFE Delete Document Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Select the appropriate Search under the DFE navigation section; include search criterion "Status: Draft"; or use the document tables on the Dashboard.
  4. Find the Entitlement or Certificate and click the Entitlement/Certificate Number hyperlink to open the document; refer to the Search training for more information.
  5. Review the DFE document information to ensure it is the correct document.
  6. Click the Delete Draft button.
  7. Click the Yes button on the Entitlement Deletion Confirmation box with the question "Are you sure that you want to delete this draft?".
  8. A success screen displays the message "The document was deleted successfully"; document information: Entitlement/Certificate Number, Document Type, Status, Action Taken, Action Date, and Action By.
  9. Click the Home button or use the DFE Navigation to return.

NOTE: At least one search criterion is required to perform a search.

Additional Information

Documents in the Return status may be Saved and then deleted; saving in the Return status changes to Draft. Refer to the Save Document training for more information.


Document Timers

Tokenized Emails - Customs Brokers receive reoccurring Tokenized emails every 3 days for 30 days and provide access to create Certificates for Approved Entitlements. Refer to Resend Broker Emails training for more information on restarting the timer.


Resend Broker Emails

DFE allows users to Resend Broker Emails to the brokers currently assigned the "Completed" Entitlement or Certificate. Use the button Send Email to notify the user that action is required.

Document and Status:

Entitlements/Certificates

  • Completed
  • Returned

Roles with access to resend Customs Brokers emails:

Entitlements

  • DFE – Vendor
  • DFE – Contracting Officer
  • DFE – Admin User

Certificates

  • DFE – Standard User
  • DFE – Admin User

NOTE: Tokenized emails reoccur every 3 days for 30 days; this process can be restarted for as long as needed by a user with access to the document.

Resend Customs Broker Email Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Select the appropriate Search under the DFE navigation section; include the search criterion "Status: Completed"; or use the document tables on the Dashboard.
  4. Find the Entitlement or Certificate and click the Entitlement/Certificate Number hyperlink to open the document; refer to the Search for Documents training for more information.
  5. Review the DFE document information to ensure it is the correct document.
  6. Click the Send Email button.
  7. A Success message displays the message; "Broker Email Sent The email to the Customs Broker was sent."

NOTE: This will reset the timer and send emails to the user every 3 days for 30 days.

Sample Email for Entitlements

Subject line:

DFE Awaiting Certificate Creation – Immediate Attention Required

[Body of email will remain the same as the initial email.]

Dear [Broker],

Entitlement [Entitlement Number] has been Approved.

Please click the below link to create and submit a Certificate.

Token provided in the email will expire 72 hours after being sent.

[Tokenized Link]

NOTE: This email service is outbound only. We are unable to receive and process replies to this mailbox.


Change Customs Brokers on DFE Documents

DFE allows users to change the Customs Brokers assigned on the Entitlement or Certificate. Customs Brokers may be added, removed, or updated. Use the button Send Email to notify the user that action is required.

Document and Status:

Entitlements/Certificates

  • Pending Approval
  • Completed
  • Returned

Roles with access to change Customs Brokers on created documents:

Entitlements

  • DFE – Vendor
  • DFE – Contracting Officer
  • DFE – Admin User

Certificates

  • DFE – Standard User
  • DFE – Admin User

NOTE: Tokenized emails reoccur every 3 days for 30 days; this process can be restarted for as long as needed by a user with access to the document.

Editing Customs Brokers Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Select the appropriate Search under the DFE navigation section or use the document tables on the Dashboard.
  4. Find the Entitlement or Certificate and click the Entitlement/Certificate Number hyperlink to open the document; refer to the Search for Documents training for more information.
  5. Review the DFE document information to ensure it is the correct document.
  6. Click the Edit Custom Broker List button to add/edit/remove Customs Brokers.
  7. Click the Add Customs Broker button, click the View(Edit) button, or click the Remove button under the action column.
  8. Click the Look-Up Customs Broker button to open U.S. Customs and Border Protection "Find a Broker" page to search for brokers by state/port; refer to Customs Broker Search training for more information.
  9. Adding or Editing Customs Brokers, enter the Customs Broker Name, Customs Broker House Number (Entitlements Only), and Customs Broker Email fields.
  10. Click the Save Changes to Customs Broker List button to finalize changes.
  11. Click the Send Email button.
  12. A Success message displays with the message: "Broker Email Sent The email to the Customs Broker was sent."

NOTE: The Send Email button will reset the 30-day timer for Customs Broker Tokenized email access and send emails to the user every 3 days for 30 days.


Customs Broker Search

DFE has external links to the Customs Broker Search on the U.S. Customs and Border Protection website; all DFE users (excluding the DFE - View Only role) will see these links. The website is used to find the Broker information for the Entitlement or Certificate. The links include Look Up Customs Broker, Find a Broker, and Custom Broker Search.

Customs Broker Search Process

  1. Log in to Procurement Integrated Enterprise Environment (PIEE) Application (https://piee.eb.mil/).
  2. Open the Duty Free Entry (DFE) by clicking the 'DFE' icon.
  3. Custom Broker Search displays in the navigation bar.
  4. Select the appropriate Search under the DFE navigation section; use the document tables on the Dashboard.
  5. Find the Entitlement or Certificate and click the Entitlement/Certificate Number hyperlink to open the document; refer to the Search training for more information.
  6. Review the DFE document information to ensure it is the correct document.
  7. Click the Look Up Customs Broker button on Entitlements on the Header tab; click the Find a Broker button on Certificates on the Shipment Information tab.
  8. A new browser page displays the U.S. Customs and Border Protection website.
  9. Return to the DFE tab to continue working on Entitlements and Certificates to enter the information.

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